Q. Why shouldn't call the hotel and book on the phone?
A. We are partnered with Andromeda consultants this year for our hotel needs, and they have their own booking system. In order to get the discounted room rate you MUST book through the Andromeda portal, and not go through the hotel itself, as they will not be able to offer you the discounted room rates directly. So DO NOT call to do your booking, use the link.
Q. What do I do if I need a loud or quiet room?
Q. Can I have a party in my room?
Q. What does Reported Occupancy Mean?
A. Reported Occupancy is the number of people you tell the hotel will be in the room. The reported occupancy is on the honor system.
Q. Does the Sheraton charge when you book?
A. The hotel does not charge when you book with a credit card, but there is a small booking fee of $2.08 CAD that is immediately payable.
Q. If the hotel is sold out will you get more rooms?
A. If the hotel is sold out, we will look at adding more rooms, if that isn't possible, we will move to overflow options.
Q. Will there be overflow hotels?
A. If the hotel is sold out and we cannot add anymore rooms, we will move to overflow options.
Q. What is included in a "Club Room" that is different than a regular room?
A. Club rooms are on a private access floor. They have access to an exclusive club lounge on that floor, as well as complimentary non-alcoholic beverages, an honor bar in the room, business services, and access to the spa and fitness area.
Q. What is an "Honor Bar"?
A. With an Honor bar you sign for the alcoholic beverages you consume without interaction with staff and the charges are added to your hotel room.
Q. Can I bring pets?
A. The hotel allows for dogs up to 90lbs to stay without a fee. No cats are permitted. Do keep in mind however, if you are considering bringing your pet, that some people may have allergies. Be considerate.
Q. How old do I have to be to rent a hotel room?
A. You must be at least 19 years old at time of check in.
Q. What transportation options are available to the hotel?
A: The hotel has a shuttle which runs daily from the Surrey Skytrain station to the hotel. It is possible to go from the Vancouver Airport to Surrey Central via Skytrail (local transit), though it is a bit long. We are working on arranging shuttle service from YVR and/or possibly Abbotsford. We will post when we have more information about this.
Q. Why did you change hotels again?
A. It's just a reality that Vancouver is a pretty expensive place. When we are negotiating for our hotel, some of the key things we are considering is affordability, how much space the hotel will give us, as well as how accommodating they are to meeting the needs of the convention. The Sheraton Richmond was fantastic, we had and still continue to have a good relationship with Vancoufur as an organization and they did want us to return, however, the Sheraton Guildford was able to offer us a much better deal overall in many areas that the Sheraton Richmond was just unable to match. Perhaps in the future we may return there, its not off the table. But for now, the Sheraton Guildford will be hosting the convention for the foreseeable future.